What hosting means, in plain words
Your website is a set of files. Hosting is the always-on computer system that keeps those files and sends them to anyone who types your address. Without it the site exists only on the designer's laptop. Hosting is a recurring cost because someone has to keep that system running, secured and connected.
Hosting is not the same as the domain (your address) or email (your inboxes). Those are separate; see below.
The four hosting sizes
Each size matches what the site does. Prices are per month.
| Size | Suits | Per month | Small text and photo updates |
|---|---|---|---|
| Small | 1 to 5 pages | RM15 | Not included |
| Standard | Up to 10 pages | RM29 | Included |
| Busy | Booking or catalogue | RM49 | Included |
| Large | Portal | RM79 | Included |
Every size includes HTTPS, backup copies of your site files and the 14-day file handover if you leave. The sizes line up with the build packages on the pricing page: Busy goes with a site that takes bookings or lists a catalogue, and Large with a portal that has accounts, as described on our web development page. For a worked example of build plus a year of hosting, see the page for small businesses.
Where your site is hosted
We host on Vercel, or on another provider we agree with you. Vercel's servers are outside Malaysia, and its content delivery network copies your pages to many locations around the world, then serves each visitor from a nearby one. We do not run a server room of our own, and by default your site is not on a machine in Malaysia.
What that means in practice: plain pages load quickly from a close location. If your site collects personal data, such as a contact form or accounts, that data can be stored or processed outside Malaysia. The Personal Data Protection Act has rules for sending personal data abroad, which were changed in 2024; the organisation that collects the data is responsible for following them. Our privacy page says how we handle the data we hold, and the Personal Data Protection Department has the official guidance. That is general information only, not legal advice.
What we do for you each month
- HTTPS. Your site is served over an encrypted connection, so browsers do not show a "not secure" warning.
- Backup copies of your files. We keep a copy of your website files. For a site with a database, we agree in writing how the data is backed up.
- Updates. From Standard up, small text and photo changes are included. Send them by WhatsApp or email. New pages and features are quoted separately.
- Checks when we change something. After any change we make, we check that the site still works.
What we do not do: we do not watch your site around the clock, and we do not promise an uptime percentage. Vercel publishes its own terms and status; those are its promises, not ours. If your site is down, tell us and we reply within the reply time shown on this site.
Billing, stopping and leaving
- Billing. Hosting is billed monthly in advance from the day the site goes live, and paid by DuitNow QR.
- Stopping. You can stop in any month. Tell us before your next billing date. A month that has already started is not refunded.
- Leaving. We send your website files within 14 days and help you point the domain to a new host.
- Late payment. If hosting is still unpaid 14 days after the due date, we may take the site offline, after reminding you first. Files are kept for 90 days after that, then deleted.
The full wording is in our terms of service. No SST is charged at the moment.
Domain and email are separate
The domain is your address, such as yourbusiness.com.my. It stays in your name, and you pay the registrar for it directly. If you prefer, we can buy it for you at cost and transfer it to you. Business email is a third service, and it is not included in hosting. Because the domain and the hosting are held separately, you can change hosts without changing your address.
Compared with shared hosting and cPanel
Traditional shared hosting rents you space on a server with a control panel (cPanel), typically for running WordPress and similar software. That suits people who want to install and manage their own tools. Our sites are built differently: simple sites are made as ready-to-serve pages, so there is no database, plugin or admin login on the public site for someone to attack, and no software for you to keep updated. The trade-off is that you cannot install your own scripts or plugins on it.
If you want a site you manage yourself every day, shared hosting or a DIY builder is the better fit. If you want a site that mostly looks after itself, with us handling changes, hosting from us suits you. The projects page shows what we have run this way.
Honest limits
- We rely on third-party platforms, so an outage on their side is outside our control. Our terms say we aim for the site to stay online but cannot guarantee it.
- Hosting does not include marketing, search rankings, your domain renewal or business email.
- Support is by WhatsApp and email, not by phone line at all hours.
- A very busy site, such as one with a registration day when thousands log in together, needs planning. Tell us in advance.
Local details for clients nearby are on our Kuala Lumpur and Selangor pages.